Frequently Asked Questions

Most Common Questions

For most products, rainfall before or after an application  typically enhances the effectiveness of your TruGreen application. Water is vital for proper plant health and aids in carrying nutrients into the soil so they can be absorbed by a plant’s root system. Water also activates preemergent weed control and sub-surface insect control. TruGreen applications won’t wash away once they are absorbed by the plant or watered into the soil.

Every weed is different, and some weeds are more difficult to control than others. For most weeds, you’ll begin to see a decline within 10-14 days. Typical signs of effective weed control include discoloration, twisting and withering. However, for species of weeds that are more difficult to control, multiple visits and/or specialized products may be required for effective control, which is why continuing the program year-round is the best way to get the desired results.

Weeds will compete with the grass on your lawn for nutrients and sunlight. Once weeds are selectively targeted during the TruGreen treatment process, brown and bare areas may develop and create a short-term void until the desired grass reclaims the ground. TruGreen’s goal is to then replace these brown or bare spots with healthy turf, and this will happen over time. Brown or bare spots can also be related to weather, soil conditions, weed decline, disease or insect pressure. If you notice these areas are getting more pronounced, a TruGreen expert can help identify the issue.

We do our absolute best to ensure our specialists service your property during the time window allocated for your appointment. However, we occasionally miss this appointment window, typically because of weather or extended time spent with valued customers like yourself. Rest assured, if we miss an appointment, we will reschedule your service as soon as possible so that your property receives the care it deserves. You can request to adjust your schedule through the TruGreen mobile app or by visiting

It’s important to us to provide transparency in how you’re being billed and to ensure you are billed only for what you’ve signed up for. With that said, one of the most frequent billing confusions occurs if you have multiple services delivered during the same visit. In this case, a TruGreen specialist may have performed multiple services that are seasonally appropriate while on your property, for example, a fertilization and a grub control, which will impact the invoice you receive. If you have any concerns, please start by checking the Payments section of your Account Summary on, or in the TruGreen mobile app, for details about what services were performed and billed.

If you believe the specialist may have missed treating an area on your property, we suggest you monitor the area for 10-14 days. If you're still concerned about the effectiveness of the treatment,. please feel free to chat in with us using your TruGreen mobile app or by visiting, or by calling Customer Care at 1-800-464-0171.

Lawn Care

TruGreen uses both dry and liquid materials depending on the time of year and what is best for your lawn. Each time we service your lawn, we leave a service ticket listing the products we used during the visit.

TruGreen Mosquito Defense uses an innovative formula combined with a targeted application technique to significantly reduce the number of biting adult mosquitoes in your landscape. Mosquitoes seek out shelter in shrubs, mulch and woodpiles to avoid sun during the day. For the treatment to be effective, we target these areas to ensure we provide effective control.

Perimeter Pest Control

Our treatments are centered around common access points, like first-story windows, doors, and along the entire foundation of the house to help protect against pests that invade the home or reside around the perimeter.

No, our treatment is designed to control insects before they get inside the home. Our protection service significantly minimizes the chance of pests entering from the outside.

As you can imagine, there are a myriad of pests that can invade the home, and each market has a different list of seasonally active pests. However, the most common pests we treat for are ants, boxelder bugs, centipedes, cockroaches, earwigs, kudzu bugs, lady beetles, millipedes, mud daubers, paper wasps, scorpions, sow bugs, spiders, and stink bugs.

Wood-destroying organisms, including termites, bedbugs, bees, fleas, German cockroaches, hornets, pharaoh ants, rodents, and ticks.

Our treatments are designed to provide 2-3 months of protection. TruGreen has specifically designed our 4-treatment program to give you the coverage your home needs all season long.

Our Perimeter Pest service uniquely targets pests that can invade the home and focuses on pest control around the perimeter of the home’s structure. Other TruGreen pest services are designed to control pests that reside outdoors, on plant material found in your landscape.

This is a preventative service that strategically places pest control products around the outside of the structure to help reduce the opportunity of pests to get into the home. The Perimeter Pest program is not intended to eliminate those pests that are inside the structure.

About TruGreen

Headquarters for TruGreen is located in Memphis, Tennessee. To contact us, call: 1-800-TruGreen (878-4733), or visit customer support.

TruGreen started as a small private company in 1974, operating under our original business name of ChemLawn. In 1979, our corporate headquarters were established in East Lansing, Michigan operating as TruGreen.

The cost of our plans varies depending on the type of plan you choose and the size of your lawn. To get a quote and purchase your plan online, click here. To speak with a customer representative, call 1-800-464-0171

TruGreen provides all the service you need for a healthy lawn including fertilization, weed control, aeration, and lawn disease and insect control. While TruGreen does not provide landscaping services or mowing, we do provide tree and shrub plans offering protection against insects and disease. We also offer TruNatural, a 100% natural lawn care option. Services vary by market based on weather conditions, soil types, grass varieties and other local factors. For a full list of services, click here.

About My Service

Yes. Customers benefit from our Healthy Lawn Guarantee®, which means we’ll gladly visit your property as often as needed between scheduled visits to make necessary adjustments and ensure your satisfaction.

After a service, TruGreen advises customers to allow the application to dry before families and pets resume enjoying their lawns. A lawn will normally be dry 1-2 hours after treatment, but low temperatures, high humidity, low wind and cloudy conditions will increase the amount of time needed for the treatment to dry.

To give feedback on your existing TruGreen service or your specialist, first log in to your account by clicking here. Then click "take survey" on your account summary screen.

Generally, applications are applied every 4-6 weeks depending on your plan.

In most locations, TruGreen service continues year after year unless a customer advises us to discontinue. Customers find that continuing the program from season to season and year to year is the best way to maintain the lawns appearance. It also allows us to care for your lawn at the best time for the best results.

You should water your lawn after an application. If it doesn't rain within 24 hours after our visit, please water your lawn to help achieve optimal results from our lawn application.

The best guide for mowing frequency is the growth of your grass. When lawns are actively growing it may require mowing more than once weekly. Plan to cut less than one-third of the grass blade in one mowing. Keep in mind that certain grasses, such as bermudagrass, zoysiagrass and centipedegrass, require close mowing to stay healthy. Allowing these grasses to grow too high will increase thatch in your lawn. Click here to see a video for more on best mowing practices.

There is a rigorous selection process to choose the products we use. We make our selections based on a number of criteria, including health, safety and the environment. The health and safety of our associates and the communities we serve is top priority. All products used by TruGreen are registered for use by the U.S. Environmental Protection Agency (EPA). In many cases, in fact, our product selection criteria exceeds that of the U.S. Environmental Protection Agency (EPA).

Please make sure to allow access to your property by keeping gates unlocked and pets inside your home on scheduled service days.

There are 3 convenient ways to pay your bill. Click Here to log in or register for my account and pay your bill online. You can call us at 1-800-464-0171 and make a payment over the phone. Or mail a check to either location listed below:


TruGreen Processing Center
P.O. Box 78611
Phoenix, AZ 85062-8611


TruGreen Processing center
P.O. Box 9001128
Louisville, KY 40290-1128

You can also enroll in PrePay to receive a discount on your yearly plan, or sign up for Easy Pay to have your payment automatically withdrawn from a bank account or credit card after the completion of your service

Healthy, properly maintained lawns provide significant benefits to the environment and community. Families can take pride in the fact that a healthy, properly cared for lawn is part of a solution for a healthy planet. Benefits of a healthy lawn include Erosion Control & Runoff Prevention, Water Purification, Air Purification, and Oxygen Generation. For more information on the environmental benefits of a health lawn, click here.

TruGreen is committed to setting the industry standard for education, training and certification of our specialists. First, we provide an intensive 10-day training series all for new specialists. The program covers a variety of agronomic, horticultural and safety related topics. Each new specialist is paired with a mentor who provides coaching. Our specialists must meet TruGreen’s rigorous TruExpert certification and state licensing standards to apply weed and pest control products. TruGreen also has technical managers, degreed horticulturists, in each market to provide additional local expertise. Click here to see a video for more on our specialist training program.

Thank you for your interest in our TruFriends Referral Program. We have temporarily discontinued the program while we develop a new loyalty program that we know you’ll love.

We appreciate your continued support over the years and thank you for your patience as we revamp our program. Please stay tuned for details on our new program.

Questions? If you have any questions related to your TruGreen services or regarding an outstanding referral, please contact our TruGreen Customer Support at (800) 464-0171 or visit

It’s important for us to apply the right products at the right time for best results. If you purchase a lawn program and any additional programs, like Tree & Shrub Care, TruShield sm Lawn Pest Control, or Mosquito Defense, these may be done on the same day. Your specialist could perform your lawn service, and then perform your mosquito service while on your property. If you are set up on our EasyPay or Pay As You Go, you will be billed for both services at the same time.

We would love to see you and speak with you about your lawn if you are home, and we will always knock on your door to let you know when we arrive. If you can’t be home for your visit, we’ll leave a service summary at your front door and email you with details about the services we’ve performed. Your service summary is also available after every appointment at Reminder: please allow access to your property by keeping gates unlocked and pets inside.

If weeds are present on your lawn, you may notice visible results within a few weeks of your first visit. Depending on the condition of your lawn, it can take time to have a great lawn. As your specialist spends more time working on your lawn, your lawn’s appearance will continue to improve. Every lawn and its challenges are unique, and we will provide progress updates and special instructions for your lawn at each service visit.

Your lawn usually requires 1-2” of water per week, depending on factors like soil type, temperature, and humidity. We recommend long, infrequent watering (1-2 times per week). Your soil should be moist to a depth of 6-12” after a watering. For best results water early in the morning. At midday, more water evaporates than goes into the soil. Evening watering invites trouble because plants that stay wet overnight can be more prone to developing certain diseases that thrive in moist conditions. Click here to see a video for more on watering techniques.

TruGreen uses both dry and liquid materials depending on the time of year and what is best for your lawn. Each time we service your lawn, we leave a service ticket listing the products we used during the visit.

TruGreen Mosquito Defense uses an innovative formula combined with a targeted application technique to significantly reduce the number of biting adult mosquitoes in your landscape. Mosquitoes seek out shelter in shrubs, mulch and woodpiles to avoid sun during the day. For the treatment to be effective, we target these areas to ensure we provide effective control.

Eliminate any standing water that might be present on your property. This will help ensure there are no potential areas for mosquitoes to breed.

We’re here to help! You can cancel your services by calling us at 1-844768-0421. Our specialists must be able to verify your identity. Currently, we are not able to cancel services online through My Account.

What To Expect

Watch the video to learn what you can expect when you become a TruGreen customer. If you are not sure which plan is right for you, comparing plans will help you make the right choice.

Need Help? Call 1-844-567-9909

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