Lawn Care Services | TruGreen

TruGreen® Lawn Care Services - Preparing for Your First Visit

By TruGreen February 12, 2024
front of house with green lawn

TruGreen® Lawn Care Services

TruGreen® offers three different lawn care services plans: TruMaintenance™, TruHealth™ and TruComplete™. Each plan starts with a TruGreen Lawn Assessment, which offers weed control and seasonal fertilization, and is covered by the TruGreen Guarantee®. The TruHealth™ plan adds a tailored lawn treatment, while the TruComplete™ plan adds both a tailored lawn treatment and lawn aeration.

When does my first service take place?

Your first service typically happens within seven days of your purchase. We recommend setting up your online account so you can easily manage your payment options and set appointment notification preferences. We are also proud to offer our TruGreen app, available for download from the iTunes App Store or Google Play Store. To access the benefits of TruGreen’s app, all you will need is your TruGreen My Account login information. If you have any other specific questions about your service, you can take a peek at our FAQs for help. 

Pro Tip: Managing your payment in your account using our PrePay option could give you additional discounts on your plan.

Who is involved in the first visit?

Our TruGreen-certified specialist and the homeowner(s) – if possible – are typically present for the first service. Each TruGreen specialist undergoes rigorous, best-in-class PhD-developed training to ensure every service is performed the right way, with the right equipment, at the right time. Make sure you opt in to receiving text messages from us so you always know when we arrive at your home.

While we recommend you be home for your first visit, you do not have to be home for your specialist to complete your service. If you do not plan to be home, please make sure any gates or access points to your backyard are unlocked and ensure there are no pets outside so we can complete the service. Be sure to check out the online portal for helpful resources and to view your lawn care service reports.

What exactly will happen during the first visit?

Your first visit is a great time for your specialist to get to know your lawn – and you! Partnership is ideal in this process so you can achieve your desired results. Your specialist will assess your lawn to determine exactly what it needs. Your specialist will also provide you with mowing and watering tips to use in between visits. With our TruGreen Guarantee®, your specialist will gladly visit your property as needed between scheduled visits to make any necessary adjustments and to ensure your satisfaction.

How can you learn more?

Easy – from advice on mowing your lawn to maintaining your outdoor living space year-round, we have many resources readily available to help you learn more about the science of your lawn. Check out our Lawn Care 101 for tips for nurturing your dream lawn, learning how to identify what’s happening in your yard and getting the answers you need—all in one place.


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