Frequently Asked Questions

Got lawn care questions? We’ve got answers.


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  • Is my TruGreen service guaranteed?

    Yes. Customers benefit from our Healthy Lawn Guarantee®, which means we’ll gladly visit your property as often as needed between scheduled visits to make necessary adjustments and ensure your satisfaction.

  • When can families and pets return to serviced areas?

    After a service, TruGreen advises customers to allow the application to dry before families and pets resume enjoying their lawns.

  • How do I complete a survey on my TruGreen service?

    To give feedback on your existing TruGreen service or your specialist, first log in to your account by clicking here. Then click "take survey" on your account summary screen.

  • What is the timeframe between applications?

    Generally, applications are applied every 4-6 weeks depending on your plan.

  • Will TruGreen service continue automatically year after year?

    In most locations, TruGreen service continues year after year unless a customer advises us to discontinue. Customers find that continuing the program from season to season and year to year is the best way to maintain the lawn up to their expectations.

  • Should I water my lawn after an application?

    If it doesn't rain within 24 hours after our visit, please water your lawn to help achieve optimal results from our lawn application. Your lawn usually requires 1-2” of water per week, depending on factors like soil type, temperature, and humidity. We recommend long, infrequent watering (1-2 times per week). Your soil should be moist to a depth of 6-12” after a watering. For best results water early in the morning. At midday, more water evaporates than goes into the soil. Evening watering invites trouble because plants that stay wet overnight can be more prone to developing certain diseases that thrive in moist conditions. Click here to see a video for more on watering techniques.

  • How often should I mow my lawn?

    The best guide for mowing frequency is the growth of your grass. When lawns are actively growing it may require mowing more than once weekly. Plan to cut less than one-third of the grass blade in one mowing. Keep in mind that certain grasses, such as bermudagrass, zoysiagrass and centipedegrass, require close mowing to stay healthy. Allowing these grasses to grow too high will increase thatch in your lawn. Click here to see a video for more on best mowing practices.

  • Are the products applied by TruGreen safe?

    There is a rigorous selection process to choose the products we use. We make our selections based on a number of criteria, including health, safety and the environment. The health and safety of our associates and the communities we serve is top priority. All products used by TruGreen are registered for use by the U.S. Environmental Protection Agency (EPA). In many cases, in fact, our product selection criteria exceeds that of the U.S. Environmental Protection Agency (EPA).

  • Are the products applied by TruGreen safe?

    Please make sure to allow access to your property by keeping gates unlocked and pets inside your home on scheduled service days.

  • How do I pay my bill?

    Click here to log in or register for my account and pay your bill online. You can call us at 1-800-464-0171 and make a payment over the phone. Or mail a check to:
    TruGreen Processing Center
    P.O. Box 78611
    Phoenix, AZ 85062

  • Does a healthy lawn really benefit the environment?

    Healthy, properly maintained lawns provide significant benefits to the environment and community. Families can take pride in the fact that a healthy, properly cared for lawn is part of a solution for a healthy planet. Benefits of a healthy lawn include Erosion Control & Runoff Prevention, Water Purification, Air Purification, and Oxygen Generation. For more information on the environmental benefits of a health lawn, click here.

  • What kind of training does TruGreen provide for lawn specialists?

    TruGreen is committed to setting the industry standard for education, training and certification of our specialists.  First, we provide an intensive 10-day training series all for new specialists. The program covers a variety of agronomic, horticultural and safety related topics. Each new specialist is paired with a mentor who provides coaching. Our specialists must meet TruGreen’s rigorous TruExpert certification and state licensing standards to apply weed and pest control products. TruGreen also has technical managers, degreed horticulturists, in each market to provide additional local expertise. Click here to see a video for more on our specialist training program.

  • How do I earn rewards for referring friends and family?

    The TruFriendsSM program rewards both you and the people you refer for using TruGreen: You can earn $20 for every family member, friend or neighbor you refer.

    Referring is easy.

    1. Create your TruFriends account at
    2. Refer your friends and family
    3. Once they sign up with TruGreen and create a online TruFriends account, you'll both receive a $20 prepaid Visa® card

  • Will I receive multiple applications during one visit if I purchased any additional services?

    It’s important for us to apply the right products at the right time for best results. If you purchase a lawn program and any additional programs, like Tree & Shrub Care, TruShield sm Lawn Pest Control, or Mosquito Defense, these may be done on the same day. Your specialist could perform your lawn service, and then perform your mosquito service while on your property. If you are set up on our EasyPay or Pay As You Go, you will be billed for both services at the same time.

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