Terms and Conditions
TRUGREEN REWARDS LOYALTY PROGRAM
The TruGreen Rewards program (“Program”) is a free-to-join loyalty program offered by TruGreen Limited Partnership (“TruGreen”) that provides Members certain rewards. These Terms and Conditions and any additional terms associated with specific Member offers and TruGreen’s Terms and Conditions (collectively, “Terms”) apply to the Program. By participating in the Program, you agree to these Terms.These Terms govern both the Program and all future Member offers related to the Program unless otherwise stated in writing.
TruGreen may, in its sole discretion, alter, limit and/or modify these Terms, or may terminate the Program at any time, with or without notice. TruGreen may elect to communicate changes to Terms from time to time, but it is the responsibility of a TruGreen Rewards Member (“Member”) to check and review these Terms from time to time to keep informed of any changes.
TruGreen makes no guarantees, warranties or representation of any kind regarding the Program. The Program is void where prohibited by applicable federal, state or local laws or regulations.
To be eligible for the Program, you must:
Be a TruGreen residential customer with an active TruGreen account (“Account”);
Be 18 years of age or older;
Be a legal resident of one of the fifty United States or the District of Columbia;
Be in a TruGreen corporate service area where the Program is currently offered; and
Other restrictions may apply
TruGreen Rewards Membership (“Membership”) is limited to one (1) Account per service address and may not be transferred. If a Member has multiple TruGreen customer accounts, the Member must merge accounts in order to earn and redeem points for all purchases and Member activities.
There are several ways to participate in the Program. Eligible customers may visit TruGreen.com/rewards via your web browser or log in to the TruGreen mobile app using your Account credentials and click the “Join now” button to participate in the Program, or accept our offer when you purchase a service, or through the checkbox on the login or registration screen. By participating, you are accepting the Terms. The Program is for personal use only and may not be used for any commercial purposes.
If all of a Member’s eligible TruGreen services are cancelled for any reason, the Member will not be eligible to participate in the Program. If a Member reinstates an eligible service under the same Account used to enroll in the Program within 30 days of cancelling services, Membership will be reinstated. If a Member does not reinstate an eligible service within 30 days of cancellation, the Member Account will be deactivated. Any points associated with a deactivated Member Account will be forfeited and expire at that time.
- Earning Points
Members will earn one (1) TruGreen Rewards point (“Point”) for every full U.S. dollar paid on TruGreen services, exclusive of taxes and discounts. Points will be awarded at time of payment. Accordingly, Members who subscribe to EasyPay or pay by invoice will receive points after each payment is submitted. Members subscribed to PrePay will receive Points at time of prepayment. Members who join the Program after they have already prepaid may not receive points for prepaid services performed prior to enrollment. Please allow up to 10 business days for points to post after payment is processed.
If a Member cancels an upcoming service for which Points were earned, those Points will be debited from the Account at time of cancellation. If a Member does not have a sufficient Points balance, TruGreen will debit as many points as are available . At TruGreen’s sole discretion, any conduct that constitutes abuse or misuse of the Program may result in immediate termination of Member’s participation in the Program as well as Member’s Account.
Points have no cash value and cannot be assigned, sold, transferred, and/or pledged to any third party or to another Member Account. Members have no property rights or other legal interests in Points. Members are responsible for any personal tax liability that may be related to participation in the Program and redemption of any Points.
TruGreen may periodically offer Members opportunities to earn bonus points (“Bonus Points”) for completing specific activities or purchases, or as a surprise and delight gift. The earning, redemption and expiration dates of Bonus Points are governed by these Terms unless otherwise provided in the Bonus Points offer.
- Points Expiration
Points earned through TruGreen services expire at 11:59 p.m. Central Time on the 548th day (18 months) after they were earned. Bonus Points expire on this same schedule unless individual terms and conditions state otherwise. In that case, they expire according to the terms and conditions of the applicable promotion or offer. Once Points and Bonus Points have expired, they cannot be reinstated under any circumstance.
Members can view the expiration date and history of all Points and Bonus Points earned, via the TruGreen mobile app or by logging in to TruGreen.com/rewards. Expiration occurs at 11:59 p.m. Central Time on the date listed. If your Account is deactivated, TruGreen reserves the right to expire all of your Points and Bonus Points 30 days of your deactivation.
- Redeeming Points
Members can redeem Points toward the purchase of a new service with TruGreen. Any new service(s) purchased with Points will be added to a Member’s annual plan. As with all TruGreen services, this new service will continue from year to year unless cancelled by either TruGreen or the customer, which you may do at any time and without penalty. Members can choose to redeem Points via the TruGreen mobile app or via TruGreen.com, and will receive a $10 USD credit in exchange for every five hundred (500) Points redeemed. Members can select the number of Points they would like to apply, in increments of five hundred (500) Points. When redeeming on a new purchase via the TruGreen mobile app or via TruGreen.com, Members must log in to their Account in order to view their redeemable Points balance and choose to apply redeemable Points at checkout. Members may only redeem an amount less than or equal to the cost of the first application, after any other discounts are applied.
Points cannot be applied retroactively to prior payments or purchases. Only the primary Account owner of the Account can claim and use Points. Members are responsible for regularly checking your account and must notify TruGreen of any omissions, incorrect entries or other discrepancies.
If a Member cancels a service in which Points were applied, the Points will be reissued to the Member Account at time of refund, with their original expiration date.
For additional information on the Program, please visit TruGreen.com/rewards.