Our Response to COVID-19

By TruGreen March 27, 2020
Green Grass

With the ever-changing news about the coronavirus (COVID-19), TruGreen remains committed to the health and well-being of our customers, our associates and the community.  We wanted to share updated information about how our team is working to ensure your services are handled both safely and appropriately. 

We’re taking our guidance from leading health organizations.

As a company rooted in scientific expertise, TruGreen and our associates are following recommended workplace strategies outlined by the Centers for Disease Control and Prevention (CDC) and other health authorities. This includes practicing social distancing of at least 6 feet and sanitizing all trucks and high touch areas in local branches daily. Technicians work alone in the field, and branches are operating using staggered start schedules to reduce the number of technicians starting or completing their day at the same time. And, where possible, we have identified work from home opportunities.

We’re monitoring government responses closely to ensure we are operating safely and compliantly.
In an effort to slow the spread of COVID-19, some local and state governments have issued stay-at-home orders mandating non-essential businesses temporarily cease their operations. These orders designate lawn and landscape services as essential, therefore allowing us to continue providing services to our customers.  Please know we are constantly monitoring and adjusting our business practices with the safety of our associates and customers in mind.

We have procedures in place to safeguard against the spread of COVID-19 while limiting any interruption in service.
We are being more conscious than ever of the role safety plays in our interactions with each other and our customers. We’ve transitioned to “contact-free” services, allowing our technicians to put their expertise to work without in-person contact with customers. Here’s what you can now expect when we visit your property:

  • Customers will receive a phone call or other pre-service notification informing them the technician is on the way. This will take the place of our usual door knocking upon arrival.
  • Technicians have been provided with face coverings and trained to practice social distancing of at least six feet should a customer choose to come outside while services are being performed.
  • The service summary will be left at the front door.  

We’re encouraging the use of our digital tools to manage lawn care.
Our commitment to our customers remains the same. Customer service associates are available to answer your questions and address any concerns about your services. You can access your account online by visiting trugreen.com or using the TruGreen app. There you will be able to view service details, your next target service date, and submit questions.

Every day brings about change, but the grass will get greener and safely caring for your lawn is our priority. Thank you for being a loyal TruGreen customer and we look forward to continuing to serve your family.

Need Help? Call 1-844-567-9909