Most recently, Jess served as division vice president at ARS/Rescue Rooter, the nation’s largest air conditioning and plumbing company. There, she was responsible for direct P&L oversight for all facets of the business, increasing the business’s footprint through expanded partnerships and improved operational metrics.  

As senior vice president of ADT Security Services, Jess led over 1,500 employees while improving revenue through an increase in both sales production and customer retention. Prior to ADT, Jess held the role of VP Direct Sales for DIRECTV. There she led teams of more than 5,000 while overseeing the inbound and outbound sales centers for residential and commercial business units as well as some of DIRECTV’s customer service and retention programs.

She will be responsible for development and implementation of forward-thinking solutions to drive sales and revenue performance, in addition to optimizing the customer experience.

Jess holds a B.A. from Washington and Lee University.